Last Updated: 15 October 2026

At ZemNeo Pvt. Ltd., accessible at https://zemneo.com/, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or request a demonstration of our CRM software.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, company name, job title, and other details you provide through our contact forms, demo requests, or enquiries.
  • Business Information: Details about your business, requirements, and CRM needs that you share with us.
  • Technical Information: IP address, browser type, device information, pages visited, and other usage data, where collected through website technologies.
  • Communication Information: Messages, enquiries, and other information you provide when communicating with our team.

We collect only the information needed for the relevant purpose, subject to applicable law.

2. How We Use Your Information

We may use your information to:

  • Respond to enquiries and demo requests.
  • Provide information about ZemNeo CRM and its features.
  • Understand your business requirements and suggest suitable solutions.
  • Improve our website, services, and user experience.
  • Send relevant product updates or marketing communications where permitted.
  • Maintain website security, prevent misuse, and meet legal obligations.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, and measure website performance.
You can manage cookies through your browser settings. Where required, we will seek consent before using non-essential cookies or tracking technologies.

4. Sharing of Information

We do not sell your personal information to third parties.
We may share information with authorised service providers who help us operate our website, manage communications, analyse website performance, or deliver our services. We may also disclose information when required by law or when necessary to protect our legal rights and prevent fraud or misuse.
Such sharing will be limited to the relevant purpose and subject to appropriate safeguards where applicable.

5. Data Storage and Security

We take reasonable measures to protect personal information against unauthorised access, disclosure, alteration, or loss.
The security measures used depend on the nature of the information and the systems involved. However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, provide requested services, maintain relevant records, resolve disputes, or meet legal requirements.
When information is no longer required, we take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

7. Third-Party Services and Links

Our website may link to third-party websites or use external services, including communication, analytics, advertising, or integration tools.
These third parties may process information under their own privacy policies. We encourage you to review their policies before sharing personal information with them.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to information relating to you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where applicable.
  • Withdraw consent for processing where processing is based on consent.
  • Opt out of marketing communications.
  • Raise a privacy-related complaint.

To submit a request, contact us using the details provided below. We may need to verify your identity before responding.

9. Children’s Privacy

ZemNeo does not knowingly collect any Personal Identifiable Information from children. In line with applicable law, including the Digital Personal Data Protection Act 2023 which sets the age threshold at 18 for users in India, we do not knowingly collect personal data from minors. If you believe that a minor has provided personal information on our website, we strongly encourage you to contact us immediately and we will promptly remove such information from our records.

10. International Data Transfers

Where personal information is processed or stored outside your country, we will take steps to comply with applicable data protection requirements governing such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be published on this page along with the revised date.
We encourage visitors to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy, or wish to exercise your privacy rights or raise a concern, please contact us:

ZemNeo Pvt. Ltd.
591/E/44, Prakash Nagar, Foy Sagar Road, Ajmer, Rajasthan, 305004, India

Email: [email protected]

Phone: +91-992-832-2317

Business Hours: Monday to Friday, 10 AM to 6 PM IST

Contact Page: https://zemneo.com/contact/

We will acknowledge your request within [3] working days and aim to resolve it within [30] days. We may need to verify your identity before acting on a request.